How Direct Factory Online collects, uses and protects your personal information
IT Needs Australia Pty Ltd (Direct Factory Online) (“we”, “us”, “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, store, and protect personal information when you visit, use, or make a purchase through our website.
Privacy at a glance
The short version. Full details are in the sections below.
What we collect
Contact details, order information and basic website usage data, only what we need to serve you.
How we use it
To process orders, support you, improve our website and keep our systems secure.
Who we share it with
Delivery, payment, hosting and analytics partners, only where necessary. We never sell your data.
Your choices
Request access or corrections, opt out of marketing and manage cookies at any time.
On this page
1. Who We Are (Contact Details)
If you have questions about this Privacy Policy, or you would like to request access to or correction of your personal information, please contact us:
- Business Name: IT Needs Australia Pty Ltd (Direct Factory Online)
- Address: 751 Pennant Hills Road, Carlingford NSW 2118, Australia
- Phone: +61 473 00 00 66
- Email: info@directfactoryonline.com.au
2. What Personal Information We Collect
We may collect personal information in the following ways:
A) Information you provide to us
- Name
- Email address and phone number
- Billing and delivery address
- Order details (products purchased, delivery instructions, invoices/tax invoices)
- Account information (if you create an account)
- Messages or information you submit via contact forms, email, live chat, or customer support channels
B) Collected automatically
- IP address
- Browser and device information
- Pages viewed, actions taken on the site, and referring pages
- Cookie and session information (see Section 7)
C) Payment information
- Payments are processed through payment service providers.
- We do not generally store full payment card details on our servers.
3. Why We Collect Personal Information (How We Use It)
We may use personal information to:
- Process and fulfil orders (including shipping, delivery, and returns)
- Provide customer support and respond to enquiries
- Send transactional communications (order confirmations, delivery updates, service notices)
- Manage returns, exchanges, and warranty-related support
- Improve our website, products, and customer experience (including analytics and troubleshooting)
- Maintain website security, prevent fraud, and protect business operations
- Send marketing communications where permitted (you can opt out at any time)
4. When We Share Personal Information
We may disclose personal information to trusted third parties only where necessary to operate our business, such as:
- Delivery and logistics partners (to deliver your order)
- Payment processors (to process transactions)
- Website hosting, IT, and security providers (to operate and secure our website)
- Analytics or performance service providers (to help us understand website usage and improve performance)
- Professional advisers (legal, accounting, compliance) where required
We do not sell your personal information.
5. Overseas Storage and Processing (If Applicable)
Some service providers (for example, hosting, cloud services, analytics, or email platforms) may store or process information outside Australia. Where this occurs, we take reasonable steps to ensure appropriate safeguards are in place.
6. Your Choices
You can:
- Request access to or correction of your personal information (see Section 11)
- Opt out of marketing communications (see Section 8)
- Manage cookies through your browser settings (see Section 7)
7. Cookies and Similar Technologies
We use cookies and similar technologies to:
- Enable core website features (such as cart/session functionality)
- Remember preferences
- Improve website performance and user experience
You can disable cookies in your browser settings. Please note that disabling cookies may affect how the website functions (including cart and checkout features).
8. Marketing Communications
If you subscribe to receive updates, or if marketing is otherwise permitted, we may send promotional emails or messages. You may opt out at any time by:
- Using the unsubscribe option in a marketing message (where available), or
- Contacting us at info@directfactoryonline.com.au
9. Security of Personal Information
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. No online system is completely secure, but we maintain safeguards appropriate to the nature of the information and the risks involved.
10. Data Retention
We retain personal information only for as long as necessary for business operations, legal requirements, accounting, dispute resolution, and customer support. When information is no longer required, we take reasonable steps to delete or de-identify it.
11. Access and Correction
You may request access to the personal information we hold about you and request corrections if it is inaccurate, incomplete, or out of date. To make a request, contact us using the details in Section 1.
12. Data Incidents
If we become aware of a data incident involving personal information, we will assess the situation and take appropriate steps to reduce risk and respond responsibly, including communicating with affected individuals where appropriate.
13. Third-Party Websites
Our website may contain links to third-party websites. We are not responsible for the privacy practices of third parties. We encourage you to review their privacy policies separately.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. The latest version will be posted on this page with an updated “Last Updated” date.
15. Complaints
If you have a privacy complaint or concern, please contact us first so we can work to resolve it:
- Email: info@directfactoryonline.com.au
- Phone: +61 473 00 00 66
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.
Questions about your privacy?
Our team is happy to help with access requests, corrections, marketing opt-outs or any privacy concern.
- 751 Pennant Hills Road, Carlingford NSW 2118, Australia
- +61 473 00 00 66
- info@directfactoryonline.com.au
